Privacy Policy

Effective Date: June 11, 2024
Your Privacy Matters

This privacy policy outlines how we collect, use, and protect your personal information when you visit our website, contact us, or engage in therapy services. This policy is in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the standards set by the College of Registered Psychotherapists of Ontario (CRPO).

1. Information We Collect

We may collect personal information such as:

  • Your name, email address, and phone number (via contact or intake forms)

  • Your availability and reason for seeking therapy

  • Any information you choose to share in your inquiry or communication with us

This information is only collected with your knowledge and consent.

2. How We Use Your Information

We use the information you provide to:

  • Respond to your inquiries or requests for service

  • Match you with a therapist or schedule appointments

  • Deliver psychotherapy services in accordance with CRPO standards

We do not sell, trade, or rent your information to anyone.

3. Your Consent

By submitting personal information through our contact forms or emails, you are consenting to its collection and use for the purposes noted above. You may withdraw your consent at any time by contacting us.

4. How Your Information Is Protected

We take the privacy and security of your personal information seriously. Information collected is:

  • Stored securely using encrypted systems

  • Accessed only by authorized personnel

  • Used solely for clinical and administrative purposes

5. Confidentiality and Limits

All therapy-related communications are kept confidential in accordance with CRPO’s Professional Practice Standards and applicable laws. Exceptions include situations where there is:

  • Risk of harm to self or others

  • Suspicion of child abuse

  • Suspicion of elder abuse

  • Suspicion of abuse of a vulnerable adult

  • Court subpoena or legal obligation

6. Cookies & Website Analytics

Our website may use cookies or analytics tools (e.g., Google Analytics) to improve user experience. These do not collect identifiable personal information.

7. Third-Party Services

If we use secure platforms for scheduling, teletherapy, or intake (i.e. Jane App), those providers have their own privacy policies and are PIPEDA-compliant.

8. Your Rights

You have the right to:

  • Request access to your personal information

  • Ask for corrections or updates

  • Withdraw consent for us to use your information

9. Contact

If you have questions about your privacy or this policy, please contact:

Gelica Tatarenko
Registered Psychotherapist (CRPO)
Email: info@growthpsychotherapy.ca
Phone: 647-875-8501